Privacy Policy

Effective Date: January 4, 2025

Introduction Miles and Levels Philippines Inc. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website, milesandlevels.com (“Website”), and your rights under the General Data Protection Regulation (GDPR).

1. Data We Collect We may collect and process the following categories of personal data:

1.1 Information You Provide:

• Name, email address, phone number, billing address, and shipping address.
• Payment information (processed securely via third-party payment gateways).
• Details provided when contacting us, creating an account, or subscribing to newsletters.

1.2 Automatically Collected Information:

• IP address, browser type, operating system, and device type.
• Pages visited, time spent on the Website, and referral sources.
• Cookies and similar tracking technologies (see our Cookie Policy for details).

1.3 Third-Party Sources:

• Data from payment processors, social media platforms, or marketing partners.

2. How We Use Your Data We use your personal data for the following purposes:

2.1 Providing Services:

• Processing orders, delivering products, and managing payments.
• Sending transactional emails (order confirmations, shipping updates).

2.2 Improving User Experience:

• Analyzing Website usage to enhance functionality and content.
• Personalizing your shopping experience.

2.3 Marketing Communications:

• Sending promotional offers, updates, and newsletters (with your consent).
• Conducting surveys to improve our products and services.

2.4 Legal Compliance:

• Meeting legal obligations, such as tax reporting and fraud prevention.

3. How We Store and Secure Your Data

3.1 Data Storage:

• Personal data is stored securely on servers located in Mandaluyong, Philippines.
• We retain data only as long as necessary for the purposes outlined in this policy or as required by law.

3.2 Security Measures:

• Encryption, firewalls, and secure server protocols protect your data.
• Access to personal data is limited to authorized personnel only.

4. Sharing Your Data We do not sell or rent your personal data. We may share your data with:

4.1 Service Providers:

• Payment processors, delivery companies, and IT support providers.
• Marketing and analytics service providers.

4.2 Legal Obligations:

• Law enforcement or regulatory authorities when required by law.

4.3 Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Your Rights Under the GDPR, you have the following rights:

5.1 Access:

• Request a copy of the personal data we hold about you.

5.2 Rectification:

• Request correction of inaccurate or incomplete data.

5.3 Erasure:

• Request deletion of your data when it is no longer necessary for the purposes collected.

5.4 Restriction:

• Request limited processing of your data under certain circumstances.

5.5 Portability:

• Receive your data in a structured, machine-readable format or request its transfer to another controller.

5.6 Objection:

• Object to processing based on legitimate interests or direct marketing.

5.7 Withdrawal of Consent:

• Withdraw consent for data processing at any time.

To exercise your rights, contact us at [email protected].

6. Cookies and Tracking Technologies We use cookies to improve your browsing experience. For details, see our [Cookie Policy].

7. International Data Transfers If your data is transferred outside the European Economic Area, we ensure it is protected through standard contractual clauses or equivalent safeguards.

8. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in laws or services. Updates will be posted on this page, and significant changes will be communicated via email.

9. Contact Us If you have questions or concerns about this Privacy Policy or your data, contact us at:

Miles and Levels Philippines Inc.
Address: No. 10 Pinagtipunan, Brgy. Bagong Silang, Mandaluyong City
Email: [email protected]

By using milesandlevels.com, you consent to the practices outlined in this Privacy Policy.