Refunds and Returns Policy

Effective Date: January 4, 2025
Website Name: milesandlevels.com
Business Name: Miles and Levels Philippines Inc.

Thank you for shopping with us at Miles and Levels Philippines Inc. We strive to provide high-quality products and exceptional customer service. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds. By purchasing from milesandlevels.com, you agree to the terms outlined below.

Eligibility for Returns

We accept returns under the following conditions:

  1. Timeframe: Returns must be initiated within 14 days from the date you receive your order.

  2. Product Condition: Items must be in their original, unused, and undamaged condition with all tags, packaging, and accessories included.

  3. Proof of Purchase: A valid receipt or proof of purchase is required to process your return.

Certain items are non-returnable for safety and hygiene reasons. These include but are not limited to:

  • Opened or used cleaning supplies (e.g., car polishes, waxes, cleaners).

  • Consumable products such as moto engine oils or greases.

  • Custom or personalized items.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us:

    • Email us at [email protected] with the subject line “Return Request” and include your order number, product details, and reason for return.

  2. Receive Authorization:

    • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) Number along with instructions on how and where to send your items.

  3. Ship the Item:

    • Pack the item securely in its original packaging and include the RMA Number.

    • Customers are responsible for return shipping costs unless the product was defective or an error occurred on our part.

Refund Process

  1. Inspection:

    • Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

  2. Approval or Rejection:

    • If the return is approved, we will process your refund. If rejected, we will notify you with an explanation.

  3. Refund Method:

    • Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original item (following the process outlined above) and place a new order.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Provide clear photos of the issue and your order details. We will cover the return shipping costs for these cases and offer:

  • A replacement at no additional charge, or

  • A full refund if a replacement is unavailable.

Fees and Costs

  • Return Shipping Costs: Customers are responsible for shipping costs unless the product was defective or an error occurred on our part.

  • Restocking Fees: A 10% restocking fee may apply for items that are not defective or damaged.

Contact Information

For any questions or assistance regarding returns and refunds, please reach out to our customer support team:

  • Email: [email protected]

  • Address: No. 10 Pinagtipunan, Brgy. Bagong Silang Mandaluyong City

Miles and Levels Philippines Inc. reserves the right to update this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date.

Thank you for choosing Miles and Levels Philippines Inc. We value your trust and strive to make your shopping experience as smooth as possible!